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Service

Aftersale Service

After-sales service

Unexpected accidents will cause equipment to fail to operate normally，especially in harsh environments.Equipment downtime can cause serious losses. For this, Thinckin has launched a standardized warranty service for rugged products to improve customer production efficiency.

Warranty period

Since the date of delivery, Thinckin will provide a one-year free warranty for all models with functional problems caused by non-accidental damage. From 1 to 3 years, we implement a paid warranty on most models. After 3 to 6 years, we implement a paid warranty on some models. After 6 years, we implemented a paid warranty on a small number of models.

Thoughtful repair mode

Once the customer has after-sales needs, we will provide remote technical support and send maintenance materials, Overseas customers can also directly send the products to be repaired to the our repair center.

Professional maintenance management

All repairs use genuine parts . Professional technicians, high-quality maintenance services, and standardized unified management make customers worry-free.

Thinckin is dedicated to supporting the high-quality development of the rugged computing industry by ensuring top-notch products, services, and solutions.

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Pre Sale Service

Introduction to pre-sales service of product series including handheld terminals, three-proof tablets, three-proof notebooks and industrial control computers:

I. Demand Analysis

Professional consulting team
We have an experienced and highly professional consulting team that is always ready to answer all your questions about various products. Whether you have questions about product performance, specifications, or applicable scenarios, our experts can provide detailed and accurate answers.

For example, if your working environment requires high-intensity data acquisition outdoors, the consulting team can recommend the most suitable handheld terminal or three-proof tablet for you according to your specific needs to ensure stable operation in complex environments.

Personalized demand assessment
Different customers have very different needs. In the pre-sales service, we will conduct in-depth assessment of your personalized needs. Through communication with you, we can understand your working scenarios, usage frequency, software requirements and other aspects, and tailor the most suitable solution for your actual needs.

For example, for customers who need to use equipment in high temperature, high humidity and strong vibration environments, we can provide industrial control computers or three-proof notebooks with better protection performance and stable operation design, and adjust the configuration according to your requirements.

II. Product Display and Demonstration

Online display platform
We provide customers with a convenient online display platform where you can browse our full range of products at any time. Through high-definition pictures, detailed product parameters and user reviews, you can have a comprehensive understanding of our various products.

The platform also provides product comparison function, which is convenient for you to compare different models of handheld terminals, three-proof tablets, three-proof notebooks and industrial control computers and choose the most suitable product for you.

III. Technical Support and Training

Technical consulting service
In the pre-sales stage, our technical support team is always available to provide you with technical consulting services. Whether it is about hardware configuration, software compatibility or network connection of the product, we can provide you with professional answers and suggestions.

For example, if you need to install specific industry software on a handheld terminal, our technicians can provide you with installation guidance and compatibility testing to ensure the normal operation of the software.

Training service
For customers who use our product series for the first time, we provide comprehensive training services. The training content includes basic operation of the product, maintenance methods, common problem solving and other aspects, helping you get started quickly and give full play to the advantages of the product.

Training can be conducted in various ways such as online video tutorials and offline on-site training to meet your different learning needs.

IV. Customized Service

Appearance customization
If you have special requirements for the appearance of the product, we can provide customized services. You can choose different colors, logos, patterns, etc. to make the product more in line with your corporate image or personal preferences.

For example, enterprise customers can print their own corporate logos and names on handheld terminals, three-proof tablets or industrial control computers to enhance brand image and recognition.

Function customization
According to your specific needs, we can also customize the functions of the product. For example, adding special interfaces, expanding storage capacity, installing specific hardware modules, etc. to meet your needs in different application scenarios.

For example, for customers who need high-precision data acquisition and processing, we can customize industrial control computers or three-proof notebooks with stronger computing power and more data interfaces for them.

In short, our pre-sales service of product series is committed to providing you with all-round and personalized solutions to ensure that you can fully understand the performance and advantages of the product before purchasing and choose the most suitable handheld terminal, three-proof tablet, three-proof notebook or industrial control computer for you. Whether you are an individual user or an enterprise customer, we will serve you wholeheartedly and make your purchasing experience more pleasant and reassuring.

Get in touch with us

If you have any questions about our products or services, feel free to reach out to customer service team.

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